Reference

How f111 Handles Your Personal Information

This Privacy Policy sets out exactly what data f111 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and what we do with it.

Data collected at account openingbKash, Nagad, Rocket transaction recordsCookie and device dataYour rights to access and deleteHow to contact us about your data

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What We Collect and Why We Collect It

f111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with f111, we collect your name, email address, phone number and the payment method you choose — whether that is bKash, Nagad or Rocket. Each deposit or withdrawal transaction generates a reference log that we hold for account reconciliation and fraud

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prevention. We also collect device identifiers and IP addresses to secure your session and detect unusual login activity. If you contact support via live chat or email, that conversation is stored so we can follow up accurately. We do not sell your personal data to third
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parties. Data shared with payment processors like bKash, Nagad and Rocket is limited to what is needed to complete the transaction — nothing more. Where local law in Bangladesh requires us to retain certain records for a statutory period, we comply with that obligation. If you
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are accessing the platform from a region where eligibility is restricted, it is your responsibility to confirm that local law permits your participation. Cookies placed on your browser help us remember your login session and your preferred language settings; you can manage cookie preferences through your
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browser at any time. We review this policy when our data practices change, and we will notify you via your registered email if material changes occur.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security at f111 starts at the account level. Every login session is protected by an OTP sent to your registered mobile number, so no one else can access your wallet or transaction history even if they know your password. We use SSL encryption on all data in transit — including the moment you enter your bKash or Nagad details during a deposit. Data is stored on secured servers with access limited to authorised personnel only. We keep your data for as long as your account is active and for any period required by applicable law after closure, then we delete or anonymise it.

OTP Session Security

Every account login triggers an OTP to your registered number. This means your wallet, payment history and personal data stay locked unless you personally authorise the session.

SSL Encryption in Transit

All data moving between your device and our servers — including bKash and Nagad payment details — is encrypted via SSL so it cannot be read in transit.

Data Retention and Deletion

We hold your data while your account is active and for the period local law requires after closure. Once that period ends, data is deleted or anonymised from our systems.

Cookie Controls

Cookies on f111 manage your login session and language preference. You can clear or block them through your browser settings at any time without losing your account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of the data we hold on your account, ask us to correct inaccurate information, or raise a concern about how your data has been used, our support team handles all of these requests directly. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through the help section on the f111 mobile site. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request so you are not left waiting without acknowledgement.

Live Chat Open live chat from your account dashboard. Raise a data request or correction directly with a support agent who can verify your identity on the spot.

Email Support Send your data request to the support email address shown in your account settings. Include your registered phone number so we can match your record quickly.

Help Section The help section on the f111 mobile site lists the current contact addresses and explains what information to include when submitting a data access or deletion request.

Common Questions About Your Data at f111

Below are the questions we hear most often about how f111 collects, stores and uses personal data. If your question is not covered here, reach out through live chat or the support email in your account settings.

We collect your name, phone number, email address and the payment method you register — such as bKash, Nagad or Rocket. Device and IP data is also logged for session security.

We share only the minimum data each payment processor needs to complete your transaction. No additional personal information beyond what the transaction requires is passed to them.

Yes. Submit a data access request via live chat or the support email in your account settings. Include your registered number so we can locate and verify your record quickly.

We retain data for the period required by applicable local law after account closure. Once that obligation is met, we delete or anonymise your information from our systems.

We use cookies to maintain your login session and remember your language settings. You can manage or block cookies through your browser settings at any time without affecting your account access.

Contact us immediately through live chat or the support email shown in your account. We will investigate, correct any error and confirm the outcome to you in writing.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountf111 Login InfoFAQ

How f111 Handles Your Personal Information

How We Protect and Manage Your Account Data

OTP Session Security

SSL Encryption in Transit

Data Retention and Deletion

Cookie Controls

How to Reach Us About Your Data

Common Questions About Your Data at f111

01 What personal data does f111 collect when I open an account?

02 Does f111 share my data with bKash, Nagad or Rocket?

03 Can I request a copy of all the data f111 holds on me?

04 How long does f111 keep my account data after I close my account?

05 What cookies does f111 use, and can I turn them off?

06 What should I do if I think my data has been handled incorrectly?

Privacy Policy

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